Privacy Policy

Last Updated: February 20, 2026

Welcome to PollenCount.eu ("we," "us"). We respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information across our website and mobile application (the "Service").

1. Information We Collect

We collect information to provide a better experience for all our users.

• Account & Subscription Information: If you sign up for alerts or a premium subscription, we collect your email address.
  Note: For in-app subscriptions, all payments are processed securely by Apple. We do **not** collect or store your credit card numbers or billing information.
• Location Data: To provide accurate pollen counts, you may choose to provide your city or allow the app to use your device's location. This data is used only to provide the Service.
• Technical & Usage Data: We automatically collect data such as your IP address, device type, operating system, and how you interact with our Service. This helps us troubleshoot bugs and improve performance.

2. How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the PollenCount.eu Service.
• Send you pollen alerts and notifications you have requested.
• Manage your premium subscription and verify your access to "Premium" features.
• Respond to your support requests or feedback.

3. Sharing Your Information

We do not sell your personal data. We only share information with third parties in these limited cases:

• Service Providers: We use trusted partners to host our servers, send emails, and analyze app performance (e.g., Apple for payment processing).
• Legal Requirements: We may disclose info if required by law or to protect the safety and rights of our users.

4. Data Retention & Account Deletion

We keep your information only as long as necessary to provide the Service.

• Retention: Email data for alerts is kept until you unsubscribe or delete your account.
• Deletion: You have the right to delete your account and all associated data at any time. You can do this via the settings menu in the app or by contacting us at hello@pollencount.eu.

5. Your Rights (GDPR)

If you are located in the European Union, you have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us.

6. Cookies & Tracking

We use cookies and similar technologies (like mobile identifiers) to remember your preferences and understand how our Service is used. You can manage cookie settings in your browser or device settings.

7. Security & Children's Privacy

We use industry-standard security measures to protect your data. However, no method of transmission is 100% secure. Our Service is not intended for children under the age of 16.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@pollencount.eu.